I was assigned Plumb Rite of East Tennessee through my Home Warranty Company for a hot water leak. When Anthony and Cathy realized that I had been without hot water for over a week, they contacted the home warranty company on my behalf to expedite the process. When the Home Warranty Company stated that I would need to wait 3-5 additional days for a new hot water heater, Anthony purchased the water heater out of pocket and worked a very long Friday to ensure that I didn't have to go one more day without hot water. Both Anthony and Cathy were very kind and professional. I definitely recommend Plumb Rite of East Tennessee.